Refund policy

Refund & Return Policy

We want you to feel deeply rooted in your purchase.

If your new plant or product arrives damaged or doesn’t meet your expectations, we’re here to make it right — lovingly and clearly.

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🌱 Plant Refunds

• We do not accept returns on any plants. All live plant sales are final.

• Refunds to the original payment method will only be considered if a plant is dead on arrival.

• Yellowing or dropped leaves are not considered “dead.” These are common signs of shipping stress, and your plant may still recover beautifully.

• You must notify us within 3 days of delivery with clear photos and your order number to be eligible for a refund due to DOA (Dead on Arrival).

• 💌 If you’re unsure whether your plant is just adjusting or in trouble, feel free to send us a photo — we’re happy to offer care tips and a little encouragement. Sometimes plants just need a soft landing and some love.

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🛍️ Returns for Non-Plant Items

• Returns are only accepted for non-plant items and merchandise, such as soil, accessories, and gift items.

• Items must be unused and returned within 7 days of delivery to qualify for a refund.

• Buyer is responsible for return shipping unless the issue was our fault.

• All custom, discounted, and bundled items are final sale.

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We pack every order with care and intention — but plants are living things, and they may react to transit. We’re a small business with a big heart, here to support your growth.

📧 Reach out with any questions: loverboysrare@gmail.com